***As of 12-1-21 all gratuities must be Cash, Venmo, or a personal check.***
In order to respect the time of both our clients and our staff, we ask that you arrive on time for your appointment. Clients arriving more than 15 minutes late will incur a $10 fee and clients arriving more than 30 minutes late will forfeit the original appointment time and will be rescheduled.
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to your appointment. If your appointment was made on the same day, we ask that you notify us at least 3 hours prior. Cancellations that break these policies will incur a $20 fee added to your next appointment.
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an un-returnable deposit worth 25% of the service you want to book. Two or more no-show appointments will result in the inability to further schedule appointments with Bella on Broad.
Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to ensuring your satisfaction and will complete any needed corrections if there was a fault on our side and we are notified within 24 hours.
For your comfort and safety, please notify our specialist if you have allergies, physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effect of the service.
As we are committed to you and your children's safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.